AA, General Studies
3450 Triumph Blvd Suite 102 – Room 130. Lehi, UT 84043
Ph: 385-204-3316
Email: contact@Newlane.edu
ENROLLMENT AGREEMENT
Associate of Arts In General Studies Degree Program
This is an enrollment agreement, and contracts you and Newlane University (henceforth may be abbreviated as ‘Newlane’ or ‘The University’) to certain obligations and expectations. Please read this complete enrollment agreement, initial and sign where prompted to confirm you understand and agree to these terms of enrollment.
This agreement provisionally enrolls you in the aforementioned degree program. Upon your completion of 12 semester credit hours through Newlane, you are formally, or officially enrolled. Once signed and countersigned, this enrollment agreement is binding and will remain part of your student record. This agreement permits you to enroll in a Newlane degree program and grants you rights to curriculum, instruction, and assessment through completion of the degree program, and to have your Newlane student record permanently stored at Newlane University. This enrollment agreement you sign will remain unaltered in your student record and constitutes the enrollment agreement between you and Newlane University until you graduate.
ENROLLMENT DATE: [TODAY’S DATE]
LATEST GRADUATION DATE (I.E., STUDENT MUST COMPLETE DEGREE PROGRAM BY THIS DATE): [SIX YEARS FROM TODAY’S DATE]
STUDENT INFORMATION Please fill out this contact and educational information:
Full Name:
Street Address:
City:
State/Province:
Zip Code:
Country:
Birthday:
Social Security Number (if US Citizen, or legal US resident):
Student Phone (including country code):
Student Email:
Secondary School Name (High School or equivalent):
City, State/Region, and Country of Secondary School:
Year Graduated from Secondary School:
MISSION
The mission of Newlane University is “To make quality online liberal arts higher education accessible to anyone on earth by breaking down barriers of cost, schedule and geography.”
I have read the Newlane Mission. [Student Initial]
STUDENT HANDBOOK, PROGRAMS CATALOG AND OTHER SUPPORT SERVICES
Support services are available to all Newlane University students, and range from program catalogs to the student handbook, to counselors, to career or “next-landing” resources. You can access all student support services, including the Student Handbook, the Programs Catalog, and other resources in the Academic and Support Resources (https://www.newlaneuniversity.com/academic-support-resources/), available on the Newlane site.
I acknowledge I have received and/or know how I can access the Student Handbook and Programs Catalog and other resources. I know that these resources are always available to me in the Academic and Support Resources link on the Newlane website. [Student initial]
SATISFACTORY ACADEMIC PROGRESS POLICY
Satisfactory Academic Progress (SAP) Policy
The following requirements apply to both the Associate of Arts degree and Bachelor of Arts degree programs. The University’s Bachelor of Arts program is a 60-semester credit hour Bachelor completion program: Students must first either complete Newlane University’s Associate of Arts program, or transfer the equivalent number of credits prior to enrolling in the Bachelor of Arts program.
To maintain Satisfactory Academic Progress (SAP), a student must meet the following standards:
- Qualitative Standard: Mastering Course Goals and Objectives
Students must demonstrate mastery of course goals and objectives for each course attempted, in accordance with the University grading policy. Students must demonstrate clear, accurate, thorough, and detailed mastery of course goals and objectives.
- Quantitative Standard: Progress Pace
Students must complete at least 12 semester credit hours per year and must complete their degree within six years from their enrollment date.
SAP Monitoring
Newlane University monitors satisfactory academic progress and informs students of their progress status monthly via email.
- Students who complete an average of one course per quarter and are on pace to complete their program in six years are in good standing.
- Students who maintained good standing in prior years, who completed less than one course per quarter at mid-year evaluation points, are subject to Academic Warning.
- Students who have not met annual completion pace requirements for a given year (completion of less than 12 semester credit hours):
- If students’ cumulative total completion pace for the degree is satisfactory (on pace to graduate in six years or less), they are subject to Academic Warning.
- If students’ cumulative total completion pace is below acceptable minimums, they are subject to Academic Probation.
- If students do not complete at least one course, they are subject to Academic Dismissal.
Academic Warning
Students who are not on pace to complete 12 semester credit hours in a year based on mid-year monitoring, or failed to complete 12 semester credit hours in the prior year but are still on pace to graduate within six years are subject to academic warning. Students are notified via email that they are not on pace to meet annual completion pace requirements and are provided recommended support options (see below). Each month, students who are not making progress receive escalating warnings and support recommendations. This status is an early warning system and is not appealable. Students remain on Academic Warning status until they regain satisfactory progress. If students do not regain satisfactory progress after one year on Academic Warning, they are subject to Academic Probation.
Academic Probation
Students who are not meeting satisfactory academic progress requirements at the conclusion of a year (as defined above) are subject to academic probation. Students are notified via email that they are subject to academic probation and are provided required support options based on students’ needs (see below). Each month, students receive progress updates and additional required support as needed. Students have six months to return to satisfactory academic progress, or they may be subject to academic dismissal.
Students may appeal an Academic Probation decision if there are extenuating circumstances that affected students’ ability to make SAP. Examples of these include personal or family critical illness (both physical and mental), natural disaster impacting the student or family’s home, assault, etc. If an appeal is approved, the student will be placed on Academic Warning for six months.
To appeal, students must complete the SAP Appeal Form, which allows a student to explain the situation, and document circumstances. Once an SAP Appeal Form is submitted, it is reviewed and accepted or rejected within two weeks by the Educational Records and Student Experience committee. This committee considers whether further documentation is needed or whether the justification for the appeal is reasonable. SAP decisions by this committee are final.
Academic Dismissal
Students who do not complete at least three semester credit hours in a year, have not completed at least 30 semester credit hours in a three year timeframe, failed to complete their program within six years, or failed to regain SAP during an academic probation period are subject to academic dismissal. Students have three months to appeal an academic dismissal decision by completing the SAP Appeal Form. If an appeal is approved, the student will be placed on Academic Probation for six months. Students who are dismissed for not making SAP, in order to re-enroll, must re-apply and be accepted under the admission requirements in place at that time. They must also provide a narrative explanation regarding how their circumstances have changed to ensure success in program completion.
Academic Support
Students on academic warning are encouraged to take advantage of the following support measures. Students on academic probation are required to participate in the following support measures, as part of an Academic Recovery Plan designed with their advisor.
- Guided Courses: Students meet with a professor and counselor once a week for 4-6 weeks with the aim to complete the course in that time.
- Accountability Check ins: Students meet once a week for 4-6 or more weeks with a counselor, and in each meeting, report on their progress from the previous week, and commit to taking specific steps toward completing coursework by the following week.
- Quarterly Counselor Check ins: Students meet with a counselor to discuss and make a plan to complete their course work in a timely manner. All students who have not participated in a Guided Course or Accountability Check in during the past three months, or have not passed a course in the past three months, must participate in a Quarterly Counselor Check in.
I understand and accept Newlane’s qualitative and quantitative standards of satisfactory academic progress, including the mastering course goals and objectives, and the pace and time to graduate criteria. I understand that I must meet BOTH of these standards in order to make satisfactory academic progress. I understand that I can appeal any negative satisfactory academic progress judgments, and my appeal will be reviewed by Newlane’s Educational Records and Student Experience committee, whose decision is final. [Student initial]
AGREE TO BE CONTACTED TO HELP MAKE SATISFACTORY ACADEMIC PROGRESS
I understand and agree that once I enroll in a Newlane degree program, I may be contacted in multiple ways throughout my enrollment in Newlane University in efforts to help me make satisfactory academic progress toward completing my degree program. [Student initial]
INSTITUTION’S OBLIGATIONS
As part of this enrollment agreement, Newlane University agrees to provide an educational program and resources, including learning objectives, instructional resources, and assessments to support learners through mastery of the program aims, goals, and objectives and through completion of the program. Newlane University also agrees to record and store your mastery of program aims, goals, and objectives, and to provide documentation of your mastery in your educational record, including a transcript and (upon completion of your program) a diploma.
STUDENT RIGHTS, RESPONSIBILITIES, AND OBLIGATIONS
As part of this enrollment agreement, you have a right to access and view your current educational record at any time. As a student, you agree to adhere to the Newlane Code of Conduct. You also agree to meet Newlane’s satisfactory academic progress standards, and to meet all graduation requirements in order to earn a Newlane degree.
I have read and understand and accept Newlane University’s obligations as an institution and my rights, responsibilities, and obligations as a student. [Student initial]
This enrollment agreement applies to the following degree:
ASSOCIATE OF ARTS: GENERAL STUDIES (60 Semester Credit Hours)
GRADUATION REQUIREMENTS
Newlane Degree programs are rigorous academic programs, requiring students to master college-level conventions in writing, critical thinking, research, and documentation. In order to graduate, students must complete all the graduation requirements, which are:
- Successfully complete all required coursework
- Successfully complete the Intent to Graduate form
- Successfully complete a degree hearing
- Satisfy payment of $1500
I understand the requirements to graduate from a degree program with Newlane University, including completing all course work, a degree hearing, the intent to graduate form, and the $1500 payment requirement. I wish to enroll in the Newlane University Associate of Arts in General Studies degree, and understand and agree to abide by all applicable requirements, standards and obligations. [Student Initial]
EMPLOYMENT PREPARATION FROM OFFERED PROGRAMS & PLACEMENT DISCLOSURE
The Associate of Arts degree at Newlane University provides a good foundation in the traditional core of higher learning: Science, English language arts, Social science, Fine Arts, Math, Health, History, etc. With an Associate’s Degree from Newlane University, candidates would be qualified for a range of occupations, including: Business office manager, medical receptionist, dental office manager, administrative assistant, customer service agent, teacher assistant, etc.
Newlane University offers career and alumni services, but does not guarantee job placement, or wage or salary levels.
I understand that Newlane University offers career and alumni services, but does not guarantee job placement, or wage or salary levels. [Student initial]
TUITION AND FEES
Newlane University Student Payment Plan Agreement (Type size intentionally larger in order to adhere to standards of the Truth in Lending Act of 1968)
| FEDERAL TRUTH-IN-LENDING DISCLOSURE STATEMENT | ||||
| ANNUAL PERCENTAGE RATE: The cost of your credit as a yearly rate. 0.00% | FINANCE CHARGE: The dollar amount the credit will cost you. $0.00 | AMOUNT FINANCED: The amount of credit provided to you or on your behalf. $0.00 | TOTAL OF PAYMENTS: The amount you will have paid after you have made all payments as scheduled. $1500.00 | TOTAL SALE PRICE: The total cost of your purchase, including your initial payment of $249. $1500.00 |
Newlane University does not participate in Federal Financial Aid, and does not offer student loans, but provides payment plans including total payment, payment schedule, and payment requirements are included in the Student Payment Plan Agreement.
In compliance with the Truth in Lending Act of 1968, Newlane University discloses all charges, including any interest charges or additional fees it collects through its billing and fees schedule. Newlane charges $1500 tuition per degree. In order to enroll in Newlane University’s Associate degree program, students make an initial payment of $249 that includes a $200 registration fee, and a $49 tuition installment for a total of $249, and then pay $39 a month until they reach $1500 total per degree (including the $200 registration fee). Students pay a maximum of $1500 per degree, regardless of how many years a student has been registered, or how many courses they have attempted. Newlane does not charge any interest.
The other possible costs outside the $1500 amount are books, tools and supplies, estimated at $100-200.
Newlane does not finance a student’s payment plan, nor does it offer or arrange any student loans. However, if you pay with a credit card, you may be charged interest with that credit card independent of Newlane, depending on the terms of your credit card (as you would with any charge you made with your credit card), that you should consider in your decision to enroll in a Newlane degree program. Newlane has nothing to do with the terms of a student’s credit card or financing service, except to collect the payments outlined above.
Consequences of nonpayment: If a student does not make a scheduled payment, they may lose access to the Newlane platform until they are current on their payments. Newlane does not assess late payment fees, but if a student falls behind on payments for 60 days, they can no longer access the platform until their payment method is current.
When you register with Newlane, you agree to pay all monthly charges until you have paid $1500. If you pay the regular initial installment of $249, then the regular $39/month subscription fee, it will take around 3 years to reach $1500.
Here are details of the Student Payment Plan, giving snapshots from different months in a student’s degree program:
| Student Payment Plan: | ||||
| Month | Initial Registration Installment | Monthly Installment | Interest | Total Paid |
| 1 | $249.00 | 0 | $249 | |
| 2 | $39.00 | 0 | $288.00 | |
| 3 | $39.00 | 0 | $327.00 | |
| 4 | $39.00 | 0 | $366.00 |
| Month | Monthly Installment | Interest | Total Paid | |
| 19 | $39.00 | 0 | $951.00 | |
| 20 | $39.00 | 0 | $990.00 | |
| 21 | $39.00 | 0 | $1029.00 |
| Month | Monthly Installment | Interest | Total Paid | |
| 32 | $39.00 | 0 | $1458.00 | |
| 33 | $39.00 | 0 | $1497.00 | |
| 34 | $3.00 | 0 | $1500.00 | |
| 35 | No charge |
Total Charges:
| Minimum Credits | Degree charge | *Books/Supplies Estimate | Total Charge Estimate | |
| Associate of Arts (AA) | 60 | $1500 | $100 | $1600 |
*The only costs outside the $1500 would be books, tools, and supplies that may be recommended or required. Newlane does not sell these items but may point to resources that can help with the students’ education on online stores. These are generally optional and Newlane tries to keep these recommendations to a minimum.
I understand that Newlane University does not participate in Federal Financial Aid, nor does Newlane offer or arrange any loans to students for money used toward fees at Newlane University. I understand that Newlane University will charge my account each month, and that I am responsible to make payments each month toward the $1500 charge for my degree. I understand that this does not include books or other supplies that may be required or recommended for particular courses. I understand that the $1500 tuition charge for a degree with Newlane is a flat rate that does not change regardless of the time it takes to complete my degree, or the number of transfer credits I bring under 60. I understand that I may lose access to the Newlane platform for nonpayment. I also understand that, although Newlane University does not directly charge any interest on its payment plan, if I pay with a credit card, or other financing service, I may be charged interest or service fees by that credit card or financing service, independent of Newlane University. I understand and agree to abide by the terms of the Newlane Student Payment Plan Agreement. [Student initial]
TRANSFER CREDIT
Accepting course credit is up to the receiving institution. Newlane University cannot guarantee that credits earned through Newlane University can or will transfer to another institution. It is the student’s responsibility to determine whether credits, degrees, or certificates from Newlane University will transfer to other institutions or meet employers’ training requirements. Likewise, acceptance of credit transfers from other institutions to Newlane University is determined by Newlane University, in its sole discretion. Newlane may accept transfer credits as part of the credit for an Associate degree. If you would like to request that Newlane University review credits that you earned at a different institution for possible transfer to Newlane, please email: ben@newlaneuniversity.com.
I understand that Newlane University cannot guarantee transfer of credits earned through Newlane to another institution, and that acceptance of transfer credit is determined by the receiving institution. I also understand that acceptance of transfer credits from other institutions to Newlane University is determined by Newlane University, in its sole discretion. [Student initial]
RECURRING BILLING
By starting your Newlane University registration and providing or designating a Payment Method, you authorize Newlane University to charge you on a monthly basis at the then current rate.
I understand that my payment method will be charged on a monthly basis, and that this will continue until I reach the $1500 charge amount, or cancel or pause my enrollment status. [Student initial]
REFUND POLICY
CANCELLATION REQUIREMENTS AND REFUND ELIGIBILITY WITHIN FIRST 30 DAYS
All Newlane University students (whether provisionally-enrolled or matriculated) can cancel their Newlane account at any time. Evidence of a written statement of withdrawal or cancellation via the Newlane Contact form, or via email sent to ben@NewlaneUniversity.com or contact@NewlaneUniversity.com, shall be deemed as meeting the terms of the account cancellation.
All Newlane University students receive a full refund within a thirty-day cooling-off period of their registration, including the $200 registration fee and initial tuition payment. Evidence of a written statement of withdrawal or cancellation via the Newlane Contact form, or via email sent to ben@NewlaneUniversity.com or contact@NewlaneUniversity.com, within thirty days of the student’s registration shall be deemed as meeting the terms of the account cancellation within the cooling-off period.
If a student cancels their account, they can re-apply in the future, but will not receive credit for any past payments. This policy applies to all account cancellations, whether a student withdraws, or is dismissed.
Upon receipt of a cancellation request, Newlane issues all eligible refunds within 30 days.
NEWLANE REFUND POLICY FOR STUDENTS AFTER 30 DAYS
After 30 days, students may be eligible for a refund depending on how many credits they have completed, minus the registration fee. If a student has completed more than 50% of the credits for a program, they are not eligible for a refund. If a student has completed 50% or fewer of the credits for a program, they are eligible for a refund of a prorated portion of the tuition.
After 30 days from a student’s registration, the student’s eligibility for a refund, and the refund amount are determined by the student’s progress in their degree program according to the Newlane Prorated Refund Policy and detailed in the tables and schedules following (see Program Completion and Refund Eligibility Schedule table for refund calculations and Sample Table of Refunds After 30 Days table for examples). Note, although the BA Philosophy degree consists of 120 credits, students cannot directly enroll in the BA Philosophy program without first completing the AA program, or transferring the equivalent number of credits. This requirement is designed to limit the student’s financial liability and time commitment.
Newlane Prorated Refund Policy (after 30 days from registration)
- If a student has not completed any substantive work (substantive work includes any of the following: submitting a course project; completing a Mid-course hearing or Course hearing) and wishes to cancel, they are eligible for a 100% tuition refund, minus the registration fee.
- If a student has completed some substantive work (substantive work includes any of the following: submitting a course project; completing a Mid-course hearing or Course hearing) up to 10% of the total credits required for their degree program and wishes to cancel, they are eligible for a 90% tuition refund, minus the registration fee.
- If a student has completed more than 10% and up to 25% of the total credits required for their degree program and wishes to cancel, they are eligible for a 75% tuition refund minus the registration fee.
- If a student has completed more than 25% and up to 50% of the total credits required for their degree program and wishes to cancel, they are eligible for a 50% tuition refund minus the registration fee.
- If a student has completed more than 50% of the total credits required for their degree program and wishes to cancel, they are not eligible for a refund.
Newlane Refund Policy and Transfer Credits
Refunds for students with transfer credits are determined based on the number of remaining credits required for the degree after acceptance of transfer credit, and the number of credits earned through Newlane. Any credits accepted for transfer are excluded from refund calculations. For example, if a student had 30 transfer credits to the Associate degree (which requires 60 credits), they would need to earn an additional 30 credits to complete the degree. If the student earned six credits through Newlane, they would be eligible for a refund correlating to completing 20% of the credits required for the degree (6 earned / 30 remaining credits post-transfer). While the denominator in refund calculations is adjusted to exclude transfer credit, all other facets of the policy apply as stated.
Assessment Benchmark Considerations for Refunds
Outside of students who don’t complete any substantive work, the completion percentages are based exclusively on Newlane course hearings completed. Newlane refund calculations do not figure in other assessment or completion benchmarks, such as completion of the course exam or course project.
Program Completion and Refund Eligibility Schedule
| % of Total Program Credits Completed | Credits earned through Newlane in the AA Program OR in BA program if student has already earned an AA degree.(60 total credits required) | % Tuition refund eligibility and tuition retained by Newlane | Registration fee |
| No substantive work | 0 and no substantive work | 100% refund eligible0% retained | $200 |
| ≤ 10% | Up to 6 | 90% refund eligible10% retained | |
| >10% – 25% | Between 7 and 15 | 75% refund eligible25% retained | |
| >25% – 50% | Between 16 and 30 | 50% refund eligible50% retained | |
| >50% – 100% | Over 30 | 0% refund eligible100% retained |
See Sample Refund Calculations:
Refunds for the first 30 days ($200 registration fee and $49 first tuition payment).
If a student wishes to cancel their Newlane account within 30 days of registration, they receive a full refund. If a student registered with a deferred tuition payment and paid less than $249 and canceled within the first 30 days of registration, they would be refunded the full amount paid.
Sample Table of Refunds After 30 Days
If a student wishes to cancel their Newlane account after 30 days of signing this agreement, they may be eligible for a refund depending on the percentage of the program they have completed.
| Total Cost = $1500Registration Fee = $200Total Tuition Cost (Total Cost – Registration Fee) = $1300 | |||
| Years enrolled | Est. Amount Paid | % of degree program credits complete (hypothetical) | Total Refund Amount |
| 1 | $680 | 0% No substantive work | $480 |
| 1 | $680 | 10% | $350 |
| 2 | $1145 | 20% | $620 |
| 3 | $1500 | 30% | $650 |
| 4 | $1500 | 75% | $0 |
For more details on the above sample refund calculations, see table below:
| Total Cost = $1500Registration Fee = $200Total Tuition Cost (Total Cost – Registration Fee) = $1300 | |||||||
| A | B | C | D | E | G | H | I |
| Years enrolled | Est.Amount Paid | % of degree program credits complete (hypothetical) | % tuition refund eligible | % tuition retained | % retained of Total Tuition Cost (E * $1300) = Total Tuition Retained | Est. Amount Paid – Total Tuition Retained (B – G) = Payment – Retained | Payment – Retained – Registration Fee (H – $200) = Total Refund Amount |
| 1 | $680 | 0% | 100% | 0% | $0 | $680 – $0 = $680 | $680 – $200 = $480 |
| 1 | $680 | 10% | 90% | 10% | $130 | $680 – $130 = $550 | $550 – $200 =$350 |
| 2 | $1145 | 20% | 75% | 25% | $325 | $1145 -$325= $820 | $820 – $200 = $620 |
| 3 | $1500 | 30% | 50% | 50% | $650 | $1500 – $650 = $850 | $850 – $200 = $650 |
| 4 | $1500 | 75% | 0% | 100% | $1300 | $1500 – $1300 = $200 | $200 – $200 = $0 |
Students initial the following statement as part of the enrollment agreement:
I understand that I can receive a full refund within a thirty-day cooling-off period of my initial registration payment and that after this, my refund eligibility and amount is based on my progress in my degree program minus a registration fee, in accordance with the Newlane prorated refund policy. [Student initial]
STUDENT CODE OF CONDUCT AND GROUNDS FOR DISMISSAL
Newlane University is a community of learners committed to maintaining an environment that encourages personal and intellectual growth. It is a community with high standards and high expectations for those who choose to become a part of it, including established rules of conduct intended to foster behaviors that are consistent with a civil and educational setting. Members of the University community are expected to comply with all laws and University policies, conduct themselves in ways that support a scholarly environment, and reinforce the integrity of the platform in rigorously and reliably verifying mastery. Specifically, members of the Newlane community agree to adhere to the following core values: Be inclusive; Be considerate; Be respectful; Commit to Academic integrity; Don’t harass; and Make differences into strengths. You can learn more about our code of ethical conduct in your student handbook.
Please note that behavior plausibly meant to deceive another member of the university about your identity (e.g. submitting someone else’s writing or work as your own (i.e., plagiarism), having someone else complete your work, or completing someone else’s work, or having someone stand in for you in a degree or course hearing, or standing in for someone in a degree or course hearing), and/or any other behavior plausibly meant to cheat the platform in any assessment or project are grounds for dismissal. Also, inappropriate conduct such as racist, sexist, hate or other inflammatory speech or behavior directed towards Newlane University counselors, proctors or experts during assessments or counseling sessions are also grounds for dismissal. Furthermore, those engaging in inappropriate speech (see above) towards other students or counselors, proctors, or experts may be dismissed.
I understand and promise to adhere to the Newlane Student code of conduct. [Student initial].
STUDENT STATEMENTS AND MEDIA CONSENT AND RELEASE
Throughout the program, students may be highlighted in efforts to promote Newlane University activities and achievements. For example, students may be featured in materials to train teachers and/or increase public awareness of Newlane through newspapers, TV, the web, brochures, and other types of media.
I hereby give my consent to all statements on surveys, volunteered statements, or statements drawn from any feedback mechanism, photographs, audio recordings, academic work, and/or video recordings taken of me. I understand that any such statements, photographs, audio recordings, academic work, and/or video recordings become the property of Newlane University, for educational, instructional, or promotional purposes determined by the University in broadcast and electronic media formats now existing or in the future created. I am also fully aware that I will not receive monetary compensation for my participation, or use of my statements, image, academic work, etc.
I further release and relieve Newlane University, its Board of Directors, leaders, employees, and other representatives from any liabilities, known or unknown, arising out of the use of this material. I certify that I have read the Media Consent and Release Liability statement and fully understand its terms and conditions.
- I GIVE MY CONSENT to the foregoing Media Consent and Release Liability statement. [Student initial]
- I DO NOT GIVE MY CONSENT to the foregoing Media Consent and Release Liability statement.
COMPLAINT/GRIEVANCE POLICY
Newlane University is committed to providing a learning environment that champions and exhibits high standards for education, including clear expectations, rigorous verification of mastery of learning goals and objectives, fair and equitable assessment processes, and ethical business practices. The University’s complaint/grievance policy addresses scenarios where students or other community members may feel underserved, or that the university is in violation of Utah’s Postsecondary Proprietary Schools act, or accreditation standards of Accreditation Services of International Schools, Colleges, and Universities (ASIC), or United States federal law, and a clear process for resolution.
Disputes about the outcomes of course project reviews, or course hearings, and similar academic disputes do not fall under the complaint/grievance policy, unless they are complaints of a civil rights nature, including complaints related to discrimination based on age, sex, race, religion, color, ethnic/national origin, disability, sexual orientation, or veteran status. Student allegations of discrimination are grounds for initiating a grievance
Procedure:
Newlane community members, including students, faculty and staff, are encouraged to attempt first to resolve complaints under this policy informally with the individual(s) against whom they have the complaint/grievance. If the attempt for an informal resolution is unsuccessful, or unsatisfactory, the grievant is encouraged to attempt to resolve the complaint through mediation. If the issue is not resolved through the previous steps, the grievant may elect to initiate the formal complaint process by submitting a formal complaint to the Chief Academic Officer. If the grievant is unsatisfied with the Complaint Committee’s decision, they can choose to close the matter or file a formal complaint to the Utah Consumer Protection Services.
If a satisfactory resolution cannot be reached at the institutional level, or a community member wishes to file a complaint, they can file the complaint to the Utah Consumer Protection Services at: consumerprotection@utah.gov | 160 East 300 South Salt Lake City, UT 84111 | Phone: 801-530-6601
I understand Newlane University’s Complaint policy. [Student initial]
INSTITUTION NAME AND ADDRESS
Newlane University
3450 Triumph Blvd Suite 102 – Room 130. Lehi, UT 84043
Ph: 385-204-3316
Email: contact@NewlaneUniversity.com
REGISTRATIONS
- Teachur, Inc. is a corporation registered with the state of Delaware. Newlane University is a DBA designation of Teachur, Inc. Newlane University has a license to conduct business in Utah. Newlane University is bonded with Philadelphia Indemnity Insurance Company.
- Newlane University is REGISTERED UNDER THE UTAH POSTSECONDARY PROPRIETARY SCHOOL ACT (Title 13, Chapter 34, Utah Code).
Registration under the Utah Postsecondary Proprietary School Act does not mean that the State of Utah supervises, recommends, nor accredits the institution. It is the student’s responsibility to determine whether credits, degrees, or certificates from the institution will transfer to other institutions or meet employers’ training requirements. This may be done by calling the prospective school or employer.
Newlane University is accredited by Accreditation Service for International Schools, Colleges and Universities (ASIC). ASIC accreditation helps students and parents make a more informed choice and will also help a school, college, university, training provider or distance education provider, demonstrate to the international student body that they are a high quality institution.
ASIC is recognised by UKVI in UK, is a member of the CHEA International Quality Group (CIQG) in USA and is listed in their International Directory, is a member of the BQF (British Quality Foundation) and are institutional members of EDEN (European Distance and E-Learning Network).
- Newlane University is not accredited by an accrediting agency recognized by the United States Department of Education.
DATE:
SIGNATURE
I, the undersigned, have read, understand and agree to abide by all the provisions set forth in the foregoing enrollment agreement.
[Student Signature]
This enrollment agreement has been accepted by Newlane University.
DATE:
NAME OF NEWLANE ADMISSIONS COUNSELOR:
SIGNATURE OF NEWLANE UNIVERSITY ADMISSIONS COUNSELOR: